Privacy Policy

This Privacy Policy explains how FunDoubler AB ("FunDoubler", "we", "us", or "our") collects, uses, and shares personal data when you:

• Visit our marketing website at https://fundoubler.com or related pages
• Contact us, request a demo, or otherwise communicate with us
• Use the FunDoubler Portal at https://portal.fundoubler.com
• Use live host tools at https://host.fundoubler.com
• Join or play audience experiences at https://join.fundoubler.com or https://play.fundoubler.com
• Interact with claim receipts, stamp pages, APIs, or related FunDoubler services
• Shop with us at https://shop.fundoubler.com (subject also to any shop-specific notices)

1. Data controller and roles

The data controller for FunDoubler AB's own processing is FunDoubler AB, Nioörtsvägen 28 B, SE-126 32 Hägersten, Sweden. Contact: info@fundoubler.com, +46 720 759 806.

When a Company (organizer, venue operator, brand, or similar customer) uses the Portal to run events, campaigns, vouchers, stamp cards, or audience experiences, that Company typically determines the purposes of processing participant and campaign data for its event. In those cases, the Company is the controller for that event data, and FunDoubler processes it on the Company's behalf as a processor, except where we process data for our own purposes (for example securing the platform, billing administration metadata, product improvement, or complying with law). Where roles differ for a specific feature, we will describe that in the relevant agreement or notice.

2. Personal data we collect

Depending on how you interact with us, we may process:

Marketing and contact

• Identity and contact data (name, email, phone, company, role)
• Communication content when you email or otherwise contact us

Portal and host accounts (staff users)

• Account and authentication data (name, email, login identifiers, authentication provider IDs, invited or active status, locale preference)
• Role and permission assignments within a Company (for example admin, manager, verifier, editor, viewer)
• Usage logs related to portal and host activity
• Company profile and billing administration data entered in the Portal (for example company name, VAT/organization number, invoice contact, address, and payment reference)

Audience participation (join / play)

• Session and lobby data (display names, team assignment, scores, activity responses, survey responses where enabled)
• Device or technical identifiers needed to keep a player connected to a session
• Reward eligibility and claim-related identifiers configured by the organizer

Commerce, vouchers, and stamps

• Campaign, product/voucher, order, and redemption records
• Stamp card progress and related consumer identifiers supplied through organizer or partner integrations
• Claim receipt details and, where enabled, data needed to deliver email confirmations or add passes to Apple Wallet or Google Wallet

Technical and analytics

• IP address, browser type, device information, and approximate location derived from IP
• Cookies, similar technologies, and server logs
• Product usage and analytics data about how our sites and apps are used
• Optional product feedback submitted through in-app feedback tools

We do not intentionally collect special categories of personal data through the marketing website. Please do not send sensitive personal data unless we specifically request it for a lawful purpose.

3. How we collect data

• Directly from you (contact forms, emails, account setup, invitations, event participation, claims)
• Automatically through cookies, similar technologies, authentication sessions, and server logs
• From Company administrators who invite users or configure Company profiles
• From organizers, scanners, consumer apps, or other integrations that call our APIs with identifiers needed for claims, redemptions, or stamp features
• From service providers that support authentication, hosting, email, analytics, AI-assisted features, or wallet delivery

4. Purposes and legal bases

We process personal data for the following purposes:

• Responding to inquiries and booking demos (legitimate interests or pre-contractual steps)
• Creating and securing Portal and host accounts, invitations, roles, and sessions (contract performance and legitimate interests)
• Operating Company workspaces, campaigns, products, vouchers, orders, stamp cards, scene lists, analytics, and API access (contract performance and legitimate interests)
• Running live host sessions and audience join/play experiences (contract performance and/or legitimate interests; Companies may rely on their own bases as controllers)
• Delivering rewards, claim receipts, confirmation emails, and wallet passes where enabled (contract performance and/or legitimate interests; or consent where required)
• Improving our products, sites, and services, including limited AI-assisted features used in the platform (legitimate interests, or consent where required)
• Sending service or product updates related to your account (contract, legitimate interests, or consent where required)
• Complying with legal obligations and protecting our rights (legal obligation and legitimate interests)

5. Sharing of data

We may share personal data with:

• Service providers acting on our instructions, such as authentication providers, cloud hosting and databases, email delivery, analytics, feedback tooling, AI providers used in product features, and wallet pass providers
• The Company whose workspace, event, campaign, or reward you interact with
• Professional advisors and authorities when required by law or to protect legal rights
• A buyer or successor in connection with a corporate transaction, subject to appropriate safeguards

We do not sell your personal data.

Portal and host authentication may use shared session cookies across FunDoubler domains where configured, so that staff users can move between portal and host tools while signed in.

6. International transfers

We are based in Sweden (EU/EEA). Some providers may process data outside the EEA. Where that happens, we use appropriate safeguards such as adequacy decisions or standard contractual clauses, as required by applicable law.

7. Retention

We keep personal data only as long as needed for the purposes described above, including to meet legal, accounting, or reporting requirements.

• Contact inquiries are typically retained for a limited period after resolution
• Portal and host account data is retained while the account is active and for a reasonable period afterward
• Company profile and invoice administration data is retained for the customer relationship and applicable bookkeeping periods
• Live session and audience participation data is retained according to the needs of the relevant event configuration and our operational and legal requirements
• Voucher, order, claim, and stamp records are retained as needed to operate redemptions, prevent abuse, and meet contractual or legal requirements

8. Your rights

Subject to applicable law (including the GDPR where it applies), you may have the right to access, rectify, erase, or restrict processing of your personal data; to object to certain processing; to data portability; and to withdraw consent where processing is based on consent.

To exercise these rights for FunDoubler-controlled data, contact info@fundoubler.com. If your request relates to an event or Company workspace where the Company is the controller, we may forward your request to that Company or ask you to contact them directly.

You also have the right to lodge a complaint with the Swedish Authority for Privacy Protection (IMY) or another competent supervisory authority.

9. Cookies and similar technologies

Our websites and apps may use cookies or similar technologies that are necessary for the site to function (including authentication and session continuity for Portal and host), and others that help us understand usage or improve the experience. Where required by law, we will request your consent before placing non-essential cookies. On this marketing website you can Accept, Reject, or Customize non-essential cookies in the cookie notice, and reopen those choices anytime via Cookie settings in the site footer. You can also control cookies through your browser settings; disabling some cookies may affect site functionality.

10. Children

Our marketing site and Portal are directed at organizations and adults. Audience join/play experiences may be used at public events attended by families. We do not knowingly create Portal accounts for children. If you believe a child has provided personal data to us inappropriately, contact us and we will take appropriate steps.

11. Changes to this policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top of this page will change when we do. Material changes will be indicated on this page or communicated as required by law.

12. Contact

Privacy questions: info@fundoubler.com. Postal address: FunDoubler AB, Nioörtsvägen 28 B, SE-126 32 Hägersten, Sweden.